Terms & Conditions – High Quality Clean

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1. Scope of Service

• All window cleaning services include glass, frames, and sills as standard.

• Doors are included where applicable.

• Conservatories, extensions, and additional structures are not included unless explicitly agreed.

2. Service Frequency

• We operate on a 4-weekly service schedule only.

• Due to route planning and operational efficiency, we do not offer irregular or one-off scheduling within regular rounds.

3. Pricing

• Prices are based on:

  • Property size and layout

  • Access difficulty

  • Time required to complete the job

• Prices are subject to periodic review, and customers will be notified in advance of any changes.

4. Payment Terms

• Payment is due on the date of service and is expected to be completed within 7 days.

• Payment details are provided on each payment slip.

5. Late / Underpayment

• Failure to pay the correct amount may result in:

  • Temporary suspension of service

  • Permanent removal from our schedule

• Any discrepancies should be reported immediately so they can be resolved.

6. Access Requirements

• Customers must ensure safe and clear access to all required areas.

• If access is not available, the visit may still be chargeable.

7. Weather Conditions

• We operate in most weather conditions, including light rain.

• Services may be rescheduled only in cases of unsafe working conditions.

8. Satisfaction Guarantee

• While we strive for the highest standard on every visit, results may occasionally vary.

• Any concerns must be reported within 24 hours of the service.

• We will assess the issue and take appropriate action where necessary.

9. Cancellations

• Customers may cancel at any time by notifying us.

• We reserve the right to cancel services if:

  • Payment terms are not met

  • Access issues persist

  • Communication is not maintained

10. Communication

• Customers must ensure that we hold up-to-date contact details, including a valid mobile number.

• Important updates (pricing, schedule, service notifications) are primarily sent via text message.

• We are not responsible for missed communication where incorrect or outdated contact details have been provided.

11. Liability

• We take full care during service; however:

  • Pre-existing damage or poor window condition is not our responsibility

  • We are not liable for issues arising from aged seals, fittings, or frames

12. Acceptance of Terms

• By using our service, you agree to these Terms & Conditions.